In my last post, "The Five Types of Communication in an Organization", i mentioned about the different methods of communication within an organization, be it structured or spontaneous.
No matter what category either structured or spontaneous, communication is either written or spoken.
Let us look at the various advantages and the disadvantages of written and spoken communication.
Some of the main advantages and disadvantages of written communication are:
- Written communication is good for complicated and vital instructions, which can be given in a precise and uniform manner.
- There is a lesser chance for the message to be misunderstood.
- Written instructions can be checked at a latter date. It serves as a useful reference.
- Authority is transmitted more effectively with a written order than with an oral one
- It is impersonal.
- People may not always read them.
- It does not answer questions and there is no immediate feedback.
Examples of spoken communication that is used in the workplace include conversations, interviews, counseling/helping colleagues, meetings, conferences
- Oral communication allows for immediate feedback such as the opportunity to ask questions when the meaning is not entirely clear.
- The sender is able to check and see whether if the instruction is clear or has created confusion.
- Spoken instructions are flexible and easily adaptable to many diverse situations.
- Poor presentation of the message or the instruction can result in misunderstanding and wrong responses.
- Spoken communication is influenced by both both verbal and non-verbal communication such as tone or body language which may skew the meaning of your message in the mind of the receiver.
If you have found this post useful, you might be interested in the following articles
1) The Three Different Levels of Listening
2) The Causes of Miscommunication in Daily Life
3) Conversation Tips
4) The Five Types of Communication in an Organisation
5) Understanding the Communication Process
You might also be interested in The McGraw-Hill 36-Hour Course in Business Writing and Communication: Manage Your Writing (36 Hour)